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Current Employment Opportunities

Technical Support

Hy-Vee Arena is currently looking for an energetic and self-motivated employee and to fill a full-time help desk and IT support tech role.  We are a unique facility which hosts events with an emphasis on sports, has a membership base and is home to dozens of local companies.

Position Overview

The Technical Support role is responsible for providing fast and useful technical assistance on computer systems.  In this role, you will answer inquiries regarding technical issues and offer solutions to customers.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance
  • Determine the best solution based on the issue and details provided by customers
  • Provide accurate information to the best of your ability on IT related products or services
  • Perform WIFI access point and login troubleshooting
  • Work with Triple Play on video system maintenance

Qualifications

  • The ideal candidate will possess the following:
  • Knowledge of computer systems, mobile devices and other tech products
  • Ability to troubleshoot, diagnose and resolve basic technical issues
  • Excellent communication skills both verbal and written
  • Experience with Copper and Fiber infrastructure
  • Knowledge of basic network administration
  • Knowledge of audio and video cabling
  • Self-starter with exceptional time management
  • Associates-level technology degree
  • At least 1-year experience in a tech support or integration environment

General Information

Job Type:  Full-time

Salary:  $17-$24 Depending on Experience

Please submit a brief resume, work portfolio with a cover letter outlining why Hy-Vee Arena would be a great fit for you.  Send to HR@HyVeeArena.com.  No Phone calls, please.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Event Operations

Do you enjoy sports, have a passion for events and have outstanding customer service skills?  Then we want to talk to you!

HyVee Arena is currently looking to fill part-time entry-level event coordinator positions.

Responsibilities include but are not limited to:

  • Assist day to day in the Event Operations & Programming Departments
  • Facilitate set up for sports and non – sport related events at the arena
  • Work closely with the Operations Manager in arena upkeep and maintenance
  • Work directly with clients and create facility event plans
  • Coordinate vendors, shipments, load-ins/load-outs
  • Perform facility damage assessments with clients before and after events
  • Indirectly supervise arena staff operations and act as on-site manager
  • Calmly address comments and complaints in person, by phone and/or email
  • Maintain composure under stressful, crisis and high-pressure situations
  • Work independently and as a team
  • Communicate to customers and clients, listen to their needs, present ideas and solutions to their requirements
  • Cordially greet internal and external customers
  • Other duties as assigned by management

Qualifications

  • Experience coordinating events and/or working around sports as an athlete is preferred, but not required
  • Excellent written and verbal communication with the ability to communicate effectively through a variety of channels
  • Excellent customer service skills
  • Ability to work in a team setting while maintaining a positive attitude
  • Able to work a schedule which may include days, evenings, weekends and holidays
  • Excellent work ethic, available to work flexible hours including weekends and evenings based on business need
  • Proficient in Microsoft Office applications and the use of tablets
  • Required to talk, listen, and perform tasks effectively

Physical Abilities

  • Able to lift items daily above 50lb, and occasionally +75lbs.
  • Able to stand for long periods of time.
  • Frequent stooping, bending, pulling and pushing.
  • Able to be mobile for most of each shift

General Information

Job Type:  Part-time

HyVee Arena is open daily from 6am – midnight.  Salary $11 – $13/hr.

Please submit a brief resume with a cover letter outlining why Hy-Vee Arena would be a great fit for you.  Send to HR@HyVeeArena.com.  No Phone calls, please.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Event Operations- Internship (paid)

Responsibilities include but are not limited to:

  • Assist day to day in the Event Operations & Programming Departments
  • Facilitate set up for sports and non – sport related events at the arena.
  • Work closely with the Operations Manager in arena upkeep and maintenance
  • Accommodate outside clients and vendors in a professional manner
  • Provide exceptional customer service to all arena guest
  • Support in outreach events involving the organization including: community/promotional events.
  • Other duties as assigned by management

Qualifications

  • Pursuing an undergraduate degree or graduate degree in Sports Management, Event Planning, Business, or another related field required. Must provide proof to receive credit through the internship toward the completion of a degree.
  • Ability to function in a fast-paced environment, handle multiple projects and meet deadlines.
  • Excellent written and verbal communication with the ability to communicate effectively through a variety of channels.
  • Excellent customer service skills.
  • Ability to work in a team setting while maintaining a positive attitude.
  • Ability to follow a work schedule developed by the Hy-Vee Arena
  • Excellent work ethic, available to work flexible hours including weekends and evenings based on business need.

Physical Abilities

  • Able to lift items daily above 25lb, and occasionally +75lbs.
  • Able to stand for long periods of time.
  • Frequent stooping, bending, pulling and pushing.
  • Required to talk, listen, and perform tasks effectively.

General Information

Job Type:  Full-time

Please submit a brief resume with a cover letter outlining why Hy-Vee Arena would be a great fit for you.  Send to HR@HyVeeArena.com.  No Phone calls, please.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.